HCMUD18 Drought Contingency Plan Notice – Stage 2 Mandatory

Harris County Municipal Utility District #18 receives a majority of its water from the North Harris County Regional Water Authority and the City of Houston.  MUD18’s Board of Directors have posted this message to our website for our District customers.  This is the second level of drought notice and is mandatory.

MUD18 still has water capacity and is not in jeopardy of low water supplies at this point in the 2023 drought event.  We are participating in an attempt to prevent problems in our area.

MUD 18 is monitoring the conditions and will update to this website any changes issued by water authorities or from our District Board of Directors.  We encourage water conservation year-round but especially during this hot 2023 summer.

The City of Houston (COH), the primary source of water for the North Harris County Regional Water Authority (Authority), has entered stage two of their Drought Contingency Plan, effective on August 27, 2023.  The COH’s drought response calls for mandatory water conservations efforts to reduce water use, that will reduce the daily volume of water delivered.  The Houston Public Works Release can be found under https://cityofhouston.news/stagetwodrought/ .

As required by the Authority’s Drought Contingency Plan, the Authority must enter Stage 2 of our Drought Contingency Plan, when the COH enters into Stage 2 water shortage of their Drought Contingency Plan.  The Authority’s Drought Contingency Plan requires that any customer receiving water from the Authority or well owner whose well is included under the Authority’s Harris-Galveston Subsidence District aggregate water well permit.

Harris County MUD 18 is required to implement Stage 2 of our Drought Contingency Plan:

All Customers of Harris County MUD 18 are restricted to the following:

  • Repair detectible water leaks within 72 hours of discovery;
  • Utilize water conservation measures such as displacement bags, low-flow shower heads and leak detection tablets. Additional water conservation tips can be found at irrygator.com;
  • Limit outdoor irrigation to the hours 7:00 p.m. and 5:00 a.m. of the following day on no more than two (2) days per week, in conformity with the following schedule (no watering on Mondays):
    • Sundays and Thursdays for single-family residential customers with even-numbered street addresses
    • Saturdays and Wednesdays for single-family residential customers with odd-numbered street addresses; and
    • Tuesdays and Fridays for all other customers

Compliance with the above requirements is mandatory.

Updated: Changes Underway for Electronic Bill Payments

NEW Payment Options Available

Harris County MUD #18 has teamed up with First Billing Services to provide more payment options to our customers.  You can pay by credit card, debit card or eCheck.  Visa, MasterCard, Discover, and Amex are all accepted.

  • Web Payments: Log onto https://eaglewater.firstbilling.com to access the online portal. Register your account OR pay as a guest!
  • Live Agent Assisted Payments: Call 855-270-3592 for live agent assistance.
  • Automated Phone Payments: Call 866-415-1835 and follow the prompts to listen to your balance and make a payment. This service is available 24/7.
  • Text & Pay: Register your account via the online portal to sign up for Text & Pay.
  • Direct Payment Plan (Automatic Monthly Payments): Log in online OR contact First Billing at 855-270-3592 to sign up for automatic payments. Each month, you will receive emails confirming the payment was successful.
  • E-Billing: Log in online OR contact First Billing at 1-855-270-3592 to sign up for e-billing.
  • On-Line Bill Pay: You may continue to pay your bill on-line through your bill payment service.
  • S. Postal Service: As always, you may mail your payment with the coupon in the return envelope provided with your billing statement.

Mailing address:  Eagle Water Management • P.O. BOX 12169 • SPRING, TEXAS 77391

The above options are not available for returned payments/checks or terminated service payments. Customers with returned check, returned account fund items and terminated service must come to the Eagle Water Management office located at 5118 Spring Cypress Road, Spring, Texas 77379 with a cashier’s check or money order to settle their accounts.

Please note that neither the District nor the Providers listed above will be responsible for your payments being late.  Should you have any questions regarding the payment options, please call 281-374-8989.

For more information or assistance with registration:

Call First Billing Services at 1-855-270-3592 or log onto https://eaglewater.firstbilling.com.

First Billing Services assesses a fee of 3.99% for each Credit/Debit card and 99¢ for each eCheck transaction.

Sign up for Eye On Water Conservation App

Harris County MUD has completed district-wide installations of smart water meters. These meters replaced mechanical water meters and were installed inside the existing meter boxes. They are far more accurate and allow customers to track their own water use through an online application called ‘EyeOnWater’.

This software can lead to lower individual water costs and increased conservation for our entire area. The meters use water use histories and can pinpoint periods of high-water use, or even the possible presence of leaks in a customer’s home system. If a leak is suspected, the EyeOnWater software can be set up to contact a customer by email or SMS text message alerts. This is especially valuable as a mobile phone notice while on vacation, as you can then call Eagle Water for assistance while away.

Once installed on a home computer and/or a mobile phone or tablet, the software displays clear and concise water use displayed in monthly, weekly, daily or even hourly periods, which customers can compare to a previous period’s use. Additionally, the data displays period temperature and rainfall overlays to help explain water use patterns.

EyeOnWater uses 2 separate pieces of software: a home computer software application, and an app for mobile devices like smartphones and tablets. Choose either or both to track your water use.

Use this link to learn how to install both software items:

MUD 18 Eyeonwater Instructions (PDF)

While you are at it, please consider providing your email address to HCMUD18 on our website homepage so we can contact you by email with other district-wide notices. Those notices might be to advise of emergency, weather, or special billing information. With your address we can send out email ‘blasts’ to registered customers to keep them informed.