HARRIS COUNTY HOME DAMAGE REPORT SURVEY

Harris County has provided an online Home Damage Report survey for county residents, Harris County MUD #18 provides the link on our website for our customers’ convenience.

As with Hurricane Harvey, the county wants to survey for property damage caused by the February 2021 Winter Freeze. The county will use the data from the survey to support their application for state and/or federal aid, and they are encouraging all affected residents to complete and submit their experiences here:

Harris County Home Damage Report Survey

BOIL WATER NOTICE RESCINDED

EFFECTIVE IMMEDIATELY

On February 17, 2021, the Texas Commission on Environmental Quality required the Harris County MUD 18 public water system, TX1010512, to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 19, 2021.

If you have questions concerning this matter, you may contact the Districts operator, Eagle Water Management at 281-374-8989.

Installation of Smart Water Meters Completed

Harris County MUD has completed district-wide installations of smart water meters. This planned installation was funded by the District’s existing capital improvement funds.

The smart meters replaced mechanical water meters inside existing meter boxes.  These new meters are far more accurate and allow customers to track their own water use. This information can lead to lower individual water costs and increased conservation for our entire area.  The meters use a customer reporting system called ‘EyeOnWater’.

Smart meters remember water use histories and can pinpoint periods of high water use, or even the possible presence of leaks in a customer’s home system. If a leak is suspected, the EyeOnWater software can be set up to contact a customer by email or SMS text message alerts.

The displays clear and concise and water use is displayed in monthly, weekly, daily or even hourly periods, which customers can see compared to a previous week’s use. Additionally, the data displays temperature and rainfall overlays to help explain water use patterns.

EyeOnWater uses 2 separate pieces of software:  a home computer software application, and an app for only mobile devices like smartphones and tablets.  Choose either or both to track your water use.

Use this link to learn how to install both software items:

MUD 18 Eyeonwater Instructions (PDF)

While you are at it, please consider providing your email address to HCMUD18 on our website so we can contact you by email with district-wide notices.