Water

Updated: Changes Underway for Electronic Bill Payments

NEW Payment Options Available

Harris County MUD #18 has teamed up with First Billing Services to provide more payment options to our customers.  You can pay by credit card, debit card or eCheck.  Visa, MasterCard, Discover, and Amex are all accepted.

  • Web Payments: Log onto https://eaglewater.firstbilling.com to access the online portal. Register your account OR pay as a guest!
  • Live Agent Assisted Payments: Call 855-270-3592 for live agent assistance.
  • Automated Phone Payments: Call 866-415-1835 and follow the prompts to listen to your balance and make a payment. This service is available 24/7.
  • Text & Pay: Register your account via the online portal to sign up for Text & Pay.
  • Direct Payment Plan (Automatic Monthly Payments): Log in online OR contact First Billing at 855-270-3592 to sign up for automatic payments. Each month, you will receive emails confirming the payment was successful.
  • E-Billing: Log in online OR contact First Billing at 1-855-270-3592 to sign up for e-billing.
  • On-Line Bill Pay: You may continue to pay your bill on-line through your bill payment service.
  • S. Postal Service: As always, you may mail your payment with the coupon in the return envelope provided with your billing statement.

Mailing address:  Eagle Water Management • P.O. BOX 12169 • SPRING, TEXAS 77391

The above options are not available for returned payments/checks or terminated service payments. Customers with returned check, returned account fund items and terminated service must come to the Eagle Water Management office located at 5118 Spring Cypress Road, Spring, Texas 77379 with a cashier’s check or money order to settle their accounts.

Please note that neither the District nor the Providers listed above will be responsible for your payments being late.  Should you have any questions regarding the payment options, please call 281-374-8989.

For more information or assistance with registration:

Call First Billing Services at 1-855-270-3592 or log onto https://eaglewater.firstbilling.com.

First Billing Services assesses a fee of 3.99% for each Credit/Debit card and 99¢ for each eCheck transaction.

Sign up for Eye On Water Conservation App

Harris County MUD has completed district-wide installations of smart water meters. These meters replaced mechanical water meters and were installed inside the existing meter boxes. They are far more accurate and allow customers to track their own water use through an online application called ‘EyeOnWater’.

This software can lead to lower individual water costs and increased conservation for our entire area. The meters use water use histories and can pinpoint periods of high-water use, or even the possible presence of leaks in a customer’s home system. If a leak is suspected, the EyeOnWater software can be set up to contact a customer by email or SMS text message alerts. This is especially valuable as a mobile phone notice while on vacation, as you can then call Eagle Water for assistance while away.

Once installed on a home computer and/or a mobile phone or tablet, the software displays clear and concise water use displayed in monthly, weekly, daily or even hourly periods, which customers can compare to a previous period’s use. Additionally, the data displays period temperature and rainfall overlays to help explain water use patterns.

EyeOnWater uses 2 separate pieces of software: a home computer software application, and an app for mobile devices like smartphones and tablets. Choose either or both to track your water use.

Use this link to learn how to install both software items:

MUD 18 Eyeonwater Instructions (PDF)

While you are at it, please consider providing your email address to HCMUD18 on our website homepage so we can contact you by email with other district-wide notices. Those notices might be to advise of emergency, weather, or special billing information. With your address we can send out email ‘blasts’ to registered customers to keep them informed.