Water Update: Sunday, May 6,2018
The District has converted the disinfection method of the water from chloramination to free chlorine in order to improve some of the problems experienced since converting to surface water. You may experience some initial taste and odor issues, but these should subside after a few days. If you still experience taste and odor issues after the first few days, please contact the District’s operator at (281) 374-8989. We plan on converting back to chloramines at the end of May. This is being done to improve the overall taste and odor issues the District has been experiencing the past several months.”
Please be advised the North Harris County Regional Water Authority rate increased effective April 1, 2018. For information regarding this or other NHCRWA issues, please visit their website at: www.nhcrwa.org
Why HCMUD 18 Uses Regional Surface Water
Over the past decade, significant changes have occurred in our water distribution. Issues of water supply and water quality have captured public attention nationwide. American cities are realizing water sources are not infinite and water conservation, once largely ignored, is worth pursuing as an era of cheap water ends.
The Harris-Galveston Subsidence District, a state regulator of groundwater extraction, ordered a reduction in reliance on well water in northwest Harris County. This was a phased conversion to surface water sources of rivers and their associated reservoirs.
Over-reliance on ground water (well water) caused two serious problems in our community: localized areas were sinking as water below was pumped to the surface, and critical underground aquifers were being depleted faster than they could be recharged.
In 1999, the State of Texas and the Harris-Galveston Coastal Subsidence District enacted legislation and rules that required a migration from ground water (well sources) to surface water (river and lake- based sources). The City of Houston has authority over Lake Houston, the San Jacinto River, Lake Conroe and Lake Livingston, the 3 current sources of surface water.
This legislation drove the formation of the North Harris County Regional Water Authority to link up districts on the north side of Houston for the coordinated delivery of surface water to their systems. HCMUD18 is a participating member of this water authority.
As an active participant, MUD 18 retains use of its 2 wells, conserving an ability to blend well water with surface water to achieve required supplies during high usage periods and drought conditions.
Bill Payment Options
- PAY BY CREDIT CARD: The customer may pay by credit card with Mastercard, Visa, or Discover on the Internet. The website is paymyutilitybill.com. There is a 5% access fee per transaction to use this service. Payments post to the customer’s account by close of the second business day.
- CHECK BY PHONE: The customer can call toll free 877-855-4846, and with their bank’s routing number and their checking account number, they can pay over the telephone. There is a $3.95 service fee per transaction by Compass Bank for this service. Payments post to the customer’s account by close of the second business day.
- VIA WESTERN UNION: The customer can make payments at either H.E.B. or Kroger. There is a service fee of $1.50 per transaction. Payments post to the customer’s account by close of the second business day.
- DIRECT PAYMENT PLAN: This option allows the customer to set up automatic withdrawals from their bank account each month to pay their water bill. The customer will be charged a $1.00 service fee, per month, for this service. Payments will post to the customer’s account by the due date of their water bill.
- BY U.S. POSTAL SERVICE: The customer can pay by mail with the return envelope provided to them with their bill. (Eagle Water Management P.O. BOX 12169 • Spring, TX 77391)
- IN PERSON: And of course, the customer can always bring a payment by our office Monday through Friday, 8-4. For after hours, our drop box is available and under surveillance at all times.